Home Owner Services
At McDonald Homes we pride ourselves on constructing new homes of the highest quality. In order to protect your investment we recommend that you follow the new home maintenance tips included in your Customer information package from the Tarion Warranty Corporation.
Warranty Service Request
In the event that your home requires warranty service (as described in the Tarion Customer information package) a service request should be put in writing on the Warranty Service Request form provided. This form can be sent by fax to 613-475-5955 or by filling out the form below. Service requests for items not covered by the Tarion Warranty coverage may be subject to a service charge. Please review the Tarion Customer information package prior to submitting a service request.
Cosmetic damage occurring during the move-in process or through daily activities is not warrantable. Therefore, after we correct any items noted during the PDI, repair of cosmetic surface damage is your responsibility. Our limited warranty excludes cosmetic damage to items such as:
- Sinks, tubs, and plumbing fixtures
- Countertop separation and de-laminating
- Cabinet doors
- Mirrors and glass
- Windows and screens
- Tile, carpet, hardwood, and resilient flooring
- Doors, trim, and hardware
- Paint touch-up
- Drywall touch-up
In order for our service program to operate at maximum efficiency and for your own convenience, we suggest that you wait 30-60 days before submitting any warranty list. This allows sufficient time for you to become settled in your new home and to thoroughly examine all of its components.
When we receive a warranty service request, we may contact you for an inspection appointment. We inspect the items listed in your written request to confirm warranty coverage and determine appropriate action.